Helpdesk Services
Helpdesk & Infra Support Services
Round-the-Clock IT Helpdesk Support You Can Rely On
In today’s dynamic digital landscape, uninterrupted IT operations are essential for business success. Challenges and queries are a part of the journey, but timely resolution makes all the difference. At Cloud Edge Technologies, we deliver dependable Helpdesk Support Services designed to be your 24/7 IT safety net.
Our team of certified IT specialists is ready to assist you around the clock—via phone, email, or through our dedicated support portal. Whether it’s troubleshooting, guidance, or technical expertise, you can count on us to keep your operations running smoothly, 365 days a year.
Here’s how we can support your operations:
01
Laptop/Desktop Issue Resolution
Our dedicated team resolves any laptop-related concerns, ensuring minimal disruption to your workflow. Whether it’s troubleshooting or fine-tuning, we’re here to help & Windows, Mac and mobile support
02
Standardized Laptop Setup
We simplify the onboarding of new laptops by:
- Installing essential programs and tools.
- Setting up consistent configurations across all devices.
- Ensuring compatibility with your business systems.
03
Advanced Security Configuration
Protecting your systems is a top priority. We implement:
- Endpoint protection and antivirus software, Virus/malware removal
- Data encryption for sensitive information.
- Secure user access controls and policies.
04
Operating System and Software Installation
Our team handles OS installations and upgrades, ensuring systems are up-to-date. We also manage software installations tailored to your business needs, including productivity tools like Microsoft Office, specialized software, and more.
05
Printer Installation and Configuration
From connecting printers to ensuring seamless integration with your systems, we make sure your team has access to reliable printing solutions.
06
Email (Outlook) Setup
We provide full support for configuring and troubleshooting email accounts, including Microsoft Outlook, ensuring secure and efficient communication.
07
Monthly Patch Management
Regularly updating systems is critical for security and performance. Our patch management services:
- Install and verify the latest OS updates.
- Apply security patches for software and applications.
- Provide reports on update status and system health.
08
Compliance and Performance Monitoring
Receive detailed monthly reports covering:
- Laptop activity and performance metrics.
- Daily, monthly security compliance status.
- Recommendations for improvement.
09
Backup management
we take care of all of your backups and alert you in case of any failure
Why Cloud Edge Technologies?
Security
Robust protection against threats.
Maintenance
Proactive care for uninterrupted performance.
With expertise in security, patch management, and device optimization, we ensure your IT infrastructure operates seamlessly. Trust Cloud Edge Technologies to keep your laptops secure, compliant, and efficient.